Temperature Checks & Health Declaration
Everyone entering our facility or involved in any program will be required to complete a health declaration along with temporal touch-less temperature scanning (100.4 and above will not be admitted) on a daily basis. Everyone is required to wash their hands upon entering the facility. All staff members are required to test for COVID-19 before returning to work and on a continual basis.
Protective Personal Equipment & Physical Distancing
Everyone will be required to wear protective masks in order to enter the facility. All staff will be trained in the proper use of PPE and correctly implementing social distancing procedures.
Cleaning Protocols, Disinfectant Procedures & Sanitation
We have implemented rigorous deep cleaning and disinfecting throughout the day and once overnight along with increasing the size of our maintenance team to support these efforts.
Benswic promises to immediately notify all clients once there has been a confirmed case within our population. We expect full transparency and communication from all customers to ensure the safety and well being of everyone. We expect to be notified ASAP if anyone has tested positive or shown symptoms and been in the facility or in contact with anyone who has.
Entering / Exiting Program Location
Anyone entering and/or leaving the facility will be required to wash their hands and/or use the hand sanitizing stations which are positioned at the entrance of the facility. Benswic has setup new check-in/out protocols and procedures to minimize contact. All programs will have staggered times to eliminate large congregations during program transitions.
All staff, parent/guardians and participants require a daily health questionnaire along with temporal temperature (100.4 or less) reading to be completed in order to enter the facility or participate in any program. We will reserve the right to refuse any potentially ill person admittance in any program or our facility. This will enable our contact tracing and ability to notify our customers of any exposure or confirmed cases within our population
Staff are required to complete the daily health form and temporal temperature reading upon entering the facility. Any staff members who shows signs of symptoms and/or has a 100.4 degree temperature will be sent home from work. Employees will be required to show proof of negative COVID-19 test or quarantine themselves for a minimum of 14 days before returning to work.
All children and staff members over the age of 2 will be required to wear PPE unless all participants are social distancing with a minimum of 6 feet.
All groups will hand sanitize and/or wash their hands after every activity.
There will be no pickups provided to/from Benswic to our outdoor sessions/classes. All families must be able to drop-off and pick-up at the specified location.
Classes will be restricted to 8 athletes per class.
All equipment will be sanitized, cleaned and wiped down prior to use in any classes. We will be limiting the use of our standard equipment and supplement all sports classes with alternate activities.
Refunds and Credits
Due to our limited space we are unable to provide any cash refunds for missed classes. We will credit your account for any class with at least 48 hours notice. There will be no make-ups for any of our classes, due to, the limit capacity of 8 athletes.
Worried about schedule changes, school and/or city and state closures?
Don’t worry, we’ve got you covered…
If a schedule change occurs;
Benswic will offer a full or pro-rated credits for any changes in your schedule. You will not lose your money and our credits do not expire and can be used towards any future program.
If a program cancellation or closure occurs;
If Benswic is closed due to COVID-19 or cancels your program, customers will automatically receive a credit.
*all refunds will include credit card processing fees, please allow 5-10 business days.
This FAQ list is a tool for our parents, athletes, and staff to seek answers to commonly asked questions. If you do not find your question in this list, please email or give us a call. While we recognize that things will be constantly changing and being updated, we want you to know that we are well prepared to return to training and our plans meet, if not exceed, recommendations from the Center for Disease Control, New York State and our local government.
We will constantly update this FAQ list as needed – Dated August 27, 2020
When will Benswic Sports re-open?
Benswic will open in a limited matter beginning on September 2nd hopefully becoming fully operational by November.
Will temperatures be taken on site before someone can gain entry?
Yes, everyone entering the Benswic Studios or Classes will have their temperature taken with a Non-Contact thermometer. Anyone with a temperature above 100.4 will be denied entry or take class.
Will clients be sharing equipements?
Equipements, at times, may be shared within classes. All equipment will be cleaned prior to every session.
Will athletes be required to bring their own equipment during After School Classes / Private to Group Classes?
Yes, players will be required to bring their own equipment. Every parent will be notified on theme of the week when coaching that particular sport. Please LABEL your personal equipment with the athletes’ name. Semi-Private groups and personal training will be supplied with equipment’s.
What facilities will you be using when re-opening?
Benswic will be using our own facility, Saint Nicholas Park, Central Park W106th, along with various local parks.
How will staff be prepared to re-open?
Staff will be trained and prepared to operate under all the new guidelines required to re-open. All staff will be required to wear PPE when children are present. They will also adhere to our COVID-19 screening process before entering the studio and/or classes
What steps are being taken to be sure Benswic is providing a safe environment?
We have an intense and constant cleaning/sanitation process throughout the day including all touch points, and equipment. A deep clean will occur every night during our closing process. All soaps, sanitizers and cleaners are EPA approved.
What will be the process if someone tests positive after we have been in the gym together?
Attendance and COVID questionnaire are required for entry into any program AND will be taken at every session. The staff will contact trace and notify immediately upon being notified that someone has tested positive or shows symptoms, anyone who was in the building during a session with that person.
Are we guaranteed that our athletes are safe once re-opening?
We will be doing everything necessary to make our programs safe. Safety for the Youth and Adults is our top priority. However, nothing is risk free. We have the safety policies and in procedures in place to minimize risk to all athletes, families and staff while at our classes.
Who should seriously consider NOT returning to classes or sessions?
People who are personally, or living with someone effected: Diabetes, Chronic lung disease including asthma, severe obesity, chronic kidney disease, heart conditions, immunocompromised (e.g. transplant recipient, needing immunosuppressant medications (e.g. steroids, biologics, etc.) and age greater than 65 years.
Will masks be required?
Yes. Everyone entering the studio or checking in for a class must have a mask on. Coaches will be required to wear masks when children are present while players can remove their mask once they are active and socially distanced.
What happens if someone shows symptoms after arriving at the gym or where ever classes or held?
Parents will not be allowed to leave their child until the temperature is taken and is in the safe range. If someone becomes symptomatic after the start of their session, they will be quarantined area immediately, we will communicate to the parent immediately, and we will enforce a post-symptom protocol. The staff will contact trace and notify everyone who could have possible been exposed.
Is capacity/attendance being limited?
Yes, all class are being limited in attendance by approximately 33% to uphold social distancing guidelines for our studio space. Outdoors for After School Classes up to 50%; Adults will not have limited capacity, as long as they keep social distancing. Sessions will be scheduled to allow smaller groups. Time between ANY classes or sessions will be built in to allow exit from/entrance to each classes or session with the least amount of contact between the classes/sessions’ attendees and pre-screening at the entrance. We will be disinfecting before every program session.
When will Leagues begin again?
This is a slow, watch and observe process. Safety is the priority and are hoping that we could at least resume in the Spring.
Will there be water available to the players at the facility?
Every player/coach is required to bring their own water bottle, clearly/prominently labeled with their name, to their session.
Do I drop my child off and leave?
There will be a check-in line for when the classes begins. You check in and wait until their temperature is taken so they may enter the studio and/or classes.
Can my child bring a snack in with him/her?
Yes, snacks are allowed. HOWEVER, please make sure your child knows they may NOT share their snack, and it must be NUT-FREE.
Will the bathrooms be open in your Studio?
Before I come to a session, is there anything I should do?
Yes, bring PPE with you and ask yourself the 5 simple questions below. If you answer yes to any of them, you should consider not coming to that session or program.
Is there a plan in place to manage symptoms during a session?
Yes. Our staff will be trained and monitoring children throughout each session.
Do I need to sign any waiver for my child before he/she may return?
Yes, you will need to sign a recently updated waiver before your child may attend a session. You will receive that waiver either via online, email, or on-site.
Who can I contact if I have questions or concerns during this return to camp?
As always, our team is here ready to help. You can reach out via email firstname.lastname@example.org or call (917)659-3549.